Privacy Policy
Effective October 2026
Swiftrust ("we", "us") sets up AI assistants that answer customer messages and book jobs for local businesses. This policy explains what personal information we collect, why, and what you can do about it. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Who this covers
- Visitors to this website, including people who message our own assistant or contact us.
- Business owners who sign up for Swiftrust.
- Customers of those businesses who message an assistant we set up. In that case the business decides why their information is collected, and we handle it on the business's behalf.
What we collect
- Contact details you give us: name, business name, phone number, email address.
- What you write in a chat or form, and details needed to book a job, such as an address and a preferred time.
- Basic technical data our hosting provider records to keep the site secure and working, such as IP address, browser type and time of visit.
We do not collect payment card numbers through chats, and we ask people not to share sensitive information such as health or government ID details in a chat.
How we use it
- To answer questions and pass job requests to the right business.
- To set up, run and improve the service for our clients.
- To contact business owners about their account, billing and support.
- To keep the service secure and prevent misuse.
We do not sell personal information, and we do not use our clients' customer conversations to market to those customers.
Who we share it with
Only with service providers we need to run Swiftrust, under agreements that require them to protect it:
- An AI model provider that generates the assistant's replies.
- Website hosting and security providers.
- Messaging services that deliver job notifications to business owners, such as SMS or Telegram.
Some of these providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country.
How long we keep it
We keep conversation and booking records only as long as needed to provide the service to our client, and in any case no longer than 12 months, unless a client asks us to delete them sooner or the law requires us to keep them longer. Business account records are kept while the account is active and as required for tax purposes after it ends.
Cookies
This website uses only the cookies or local storage needed to work properly. We do not use advertising trackers on this site. If that changes, we will update this policy and ask for consent where required.
Your choices and rights
- Ask what personal information we hold about you and get a copy.
- Ask us to correct it or delete it.
- Withdraw your consent, subject to legal or contract limits.
If you messaged a business's assistant, you can also contact that business directly. We will help them respond to your request.
Contact
Questions or requests about privacy: [privacy email]. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.